We know you're going to love your Drone World purchase but if you do decide to return your order, please review our policy carefully.
All items purchased from "Drone World, LLC" are returnable for Refund or Exchange within 21 days of receiving. All returns are subject to approval by Drone World. If the product has been damaged, used, and or is not in its original condition, then we may refuse to offer a refund. This means you may not fly or use any of these products. Once a product has been used, modified or damaged it may not be returned. If item is defective within the first 10 days of receipt it can be exchanged at no charge for the same item, please contact us at [email protected] to begin this process. Shipping and handling charges are non-refundable. Please contact us via email ([email protected]) or phone (888-901-3108) to initiate a return before shipping.
The customer is responsible to pay for all costs including shipping, handling, and customs duties and import taxes (if any) when returning the product(s) plus a restocking fee depending on the item(s) condition:
- If item(s) are returned in unopened box or unopened factory packaging the assessed restocking fee will be 12%.
- If item(s) have been opened but are in new condition/never flown the assessed restocking will be 15%.
- No returns will be accepted for used products or items that show any cosmetic wear.
Steps to Return:
- Contact Drone World via email at [email protected] to receive RMA#
- Package all items securely and have RMA# visible on shipping label or package
- Ship to:
22815 Savi Ranch Pkwy Unit E
Yorba Linda, CA 92887
(refunds are processed back to original payment method less 15% restocking fee within 2 to 3 days of receipt)
Any return which gets lost or stuck in the customs is accepted as “non-received” and cannot be refunded. We urge all of our customers who want to return products to choose a traceable shipping method. Any charges incurred by “Drone World LLC.” for items refused because of “Duties and Taxes” will be assessed to the return merchandise, and will NOT be refunded. Drone World is not responsible for the above mentioned charges, and the customer initiating a return accepts to cover these charges. If the customer declines to cover these charges the return will be reviewed as “non-received” and no refund shall be made. You can return the item you received in the same condition as you received it with your own arrangements of delivery to the return point given to you at the time your return is authorized by a Drone World representative. All returns must be approved, Drone World reserves the right to reject a returned item if it has not been previously authorized with a RMA# or is returned in a condition that is not able to be resold "As New". All packages received without RMA#'s are automatically rejected and returned at the sender's expense. We can only issue a refund when the item arrives and its condition is confirmed by our technicians through a final inspection.
Drone World reserves the right to change its prices without notice. Products purchased prior to a price change does not warrant or qualify for a store credit or a partial refund for any difference in pricing.