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Lume Cube Frequently Asked Questions

1. I HAVE AN ISSUE WITH MY CUBE, WHAT SHOULD I DO?

Contact Customer Service at: support@lumecube.com

 

2.WHAT IS THE WARRANTY ON THE LUME CUBE?

1 Year Warranty covers manufacture defects. Contact support@lumecube.com directly or through our contact page. Link: www.lumecube.com/contact/ select “Customer Service” in the first drop box.

 

3. WHAT IF I WANT TO TRY A LUME CUBE OUT? DO YOU HAVE A MONEY BACK GUARANTEE?

We want you to be completely satisfied with the products you purchase from Lume Cube’s online store. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 30 Day Money Back Guarantee. Also, associated shipping fees are not refundable. NOTE: this guarantee only applies to orders placed on Lume Cube’s web store at lumecube.com. If purchased from a Lume Cube authorized reseller, please contact them regarding the return.

 

4. HOW MANY BRIGHTNESS SETTINGS IN A LUME CUBE?

A Lume Cube has 10 manual brightness settings that change in increments of 150 lumens. The brightest setting maxes out at 1500 lumens.

 

5. WHAT IS THE SIZE AND WEIGHT OF ONE LUME CUBE?

Lume cubes are 1.5 cubic inches in size. One Lume Cube weighs 3.5 ounces.

 

6. HOW DO I REGISTER MY CUBES?

Install and open the Lume-X App. Make sure your Bluetooth on the mobile device is ON. Double tap the right button on the Lume Cube to turn on the Bluetooth. A congratulations screen will appear. The Lume Cube’s serial number will then auto fill in the first line. Finish up by entering your email address, name and hit OK to connect. You’re done!

 

7. HOW DO I CONNECT VIA BLUETOOTH?

You can easily connect to Bluetooth via the Lume-X App. Please note you do not connect via the native settings on your smartphone as you might have experienced with a Bluetooth speaker.
– Press the right button on the top of the cube while the lens is pointed away from you.
– You will see a brief flash that indicated you have activated the Bluetooth.
– Open your Lume-X App and look for the lightning bolt in the upper left corner.
– If the Lightning Bolt is blinking, you are not connected. Please ensure your Bluetooth is enabled on your phone.
– If the Lighting Bolt is solid blue, you have successfully connected your cube to your smartphone.

 

8. WHAT FEATURES DOES THE BLUETOOTH SMARTPHONE APP ALLOW ME TO CONTROL?

You can select different brightness settings through the app, 1%-100%. The duration of time you would like the Lume Cube to be on can be set as well. Through the duration feature, you can also select different strobe speeds. Viewable from the app is the battery life and signal connectivity of your Lume Cubes to the app. The red eye sensor and the optical sensor features can also be turned on and off via the app.

 

9. CAN I USE MY CUBE WITHOUT THE APP?

Yes, the 2 buttons on the top of your Lume Cube are the manual controls. Always control the Lume Cube while the lens is pointed away from you.

 

10. WHAT DO THE 2 BUTTONS ON THE TOP OF THE LUME CUBE DO?

Left Button

– Turns on the constant video light.
– Click multiple times to cycle through the 10 brightness settings.
– Hold for five seconds to shut down the cube.

Right Button

– 1 click activates the Bluetooth.
– 5 second hold activates the optical sensor.
– 1 click turns off the constant video light.

 

11. MY LIGHT IS FLASHING AFTER I’VE TURNED IT OFF, WHAT’S GOING ON?

Your optical sensor is turned on and responding to the change in ambient light as you handle your cube. To turn this off, press and hold the right button for 5 seconds, while the cube is pointed away from you. The optical sensor feature will now be turned off.

 

12. HOW DO I SET UP MY LUME CUBES TO WORK AS A FLASH WITH MY CAMERA?

First, download the Lume-X App. Once downloaded, it will request that you register your (Lume Cubes). After registering your Lume Cube, you can use the app to change the settings for the cubes brightness as well as duration. Using the camera through the app will cause the Lume Cube to act as an external flash unit. To use as a external slave flash, active the optical sensor feature. 

13. HOW DO I TURN ON THE OPTICAL SENSOR?

To manually turn on the optical sensor, press and hold the right button located on top of the Lume Cube for 5 seconds. The feature can be turned on and off via the Lume-X App.

 

14. WHAT IS THE PURPOSE OF AN OPTICAL SENSOR?

The purpose of the optical sensor is to use the unit as an external slave flash. The sensor is triggered when detecting a change in ambient light. When triggered, the Lume Cube will flash immediately. This feature is very useful and popular in the photography industry. It is widely used as a fill light. 

 

15. WHERE DO I CHARGE THE LUME CUBE?

– The micro USB charging port is located under the waterproof screw in cap on the back of the cube.
– Unscrew the waterproof screw in cap to access the charging port.
– For maximum charge leave on charger for 60-90 minutes.
– Blinking red lights below the buttons indicate a low battery.
– Blinking red light also indicates the unit is charging.
– Blinking red light turns off when the unit is fully charged.

 

16. WHAT KIND OF BATTERY DOES THE LUME CUBE USE?

Internal, non-replaceable Li-Ion Polymer rechargeable battery.

 

17. HOW LONG WILL THE BATTERY LAST ON A FULL CHARGE?

 

18. WATERPROOFING PROCEDURES

– The one and only piece you have to worry about is the waterproof screw cap located at the back of the unit. Always ensure this is properly installed and tight before any use in water.
– BEFORE you expose the Lume Cube to water, ensure the screw cap is tightened completely.
– There is also a rubber gasket on the thread side of the screw cap. Ensure this is present, clean, and free from any debris.

 

19. WHEN I DIVE, MY LUME CUBE DOES NOT WORK. YOU ADVERTISE THAT THE CUBE IS WATERPROOF. WHAT AM I DOING INCORRECTLY?

Your Lume Cube is waterproof up to 100ft. Set your brightness setting prior to your dive as the buttons are spring loaded and may compress at depths below 50ft-60ft causing the buttons to be unresponsive. Always ensure the back screw cap is properly tightened to avoid water leaking into the Lume Cube. 

20. MY CUBE GETS WARM AFTER CONSTANT USE, IS THIS NORMAL?

– The Lume Cube is a high-powered LED that will emit heat.
– The cube has an internal heat sensor that will shut the unit down when it reaches its maximum internal heat to ensure no internal or external damage occurs.

 

21. I HAVE DOWNLOADED THE SMARTPHONE APP TO CONTROL MY LUME CUBE THROUGH MY PHONE, BUT IT PROMPTED ME FOR SERIAL NUMBERS. WHERE CAN I FIND MY LUME CUBE SERIAL NUMBERS?

Your Serial Numbers are located on the bottom of the packaging as well as inside your Quick Start Guide.If you happen to misplace either of those, you can reach out to our Support Team to locate your serial number electronically. Below is the email: support@lumecube.com If you ordered through our online store, please provide us with your Order Number and we can retrieve your original Serial Number. This Serial Number will be specific to the Lume Cube you own for warranty purposes. Please note: In order to qualify for your 1-Year Limited Warranty, you must register your Lume Cube through the Smartphone App.  

 

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